There's no scheduled clean of your apartment for stays of six nights or less. Washing up liquid, a sponge, disposable cloth, tea towels, dustpan and brush, bin bags, and bathroom bag sacks are provided in your apartment. Mops and floor brushes (if not already in your apartment) are available upon request. For an additional cost, we can arrange fresh bed linen, towels and cleaning supplies to be safely delivered to your door. This avoids entry to your apartment as part of our COVID-19 protocols.

For stays of seven nights or more, our team will deliver fresh bed linen, towels and cleaning supplies to your door before 12pm on day four of your stay (and every seven days thereafter for longer stays).

Yes. We are located within Greater London, a short distance from the city centre. You’re just a one-minute walk from Hayes & Harlington Train Station, which gives you direct access to both Heathrow Airport (six minutes to Terminals 1, 2 and 3, 13 minutes to Terminal 4, and 26 minutes to Terminal 5) and Paddington Station in central London (21 minutes). Furthermore, you’re just minutes away from the local high street and its selection of bars, restaurants, cafes and shops.

We provide complimentary luggage storage for guests arriving before their apartment is ready. We also provide luggage storage on check-out, subject to a charge of £2 for a small locker (can fit one small suitcase or two backpacks) or £5 for a large locker (may fit up to three standard suitcases). Items may be held for up to three days.

Yes. Our Staycafé serves sandwiches, paninis and pizzas, beer, wine and spirits, as well as a fantastic range of Starbucks drinks throughout the day. Meanwhile, on the first floor, there's the delicious takaa tak contemporary Indian restaurant. Here, you can avail of our 'all you can eat' breakfast buffet (served Monday to Friday 7am to 10am, and Saturday and Sunday 7.30am to 11am) as well as cocktails and Indian fusion dishes throughout the day and evening. But don’t forget all our apartments have fully equipped kitchens (kitchenettes in studios) and dining areas so you can cook and eat in the comfort of your very own home from home too!

Yes. You can easily add breakfast to your stay when you book online with Staycity.com.

We serve an 'all you can eat' breakfast buffet at takka tak+ restaurant on the first floor. This includes unlimited freshly ground coffee, the full cooked English, freshly baked pastries, breads, cereals, yoghurts, fruit, meats, cheeses, juices, etc. This costs £9 per person, while kids aged 10 and under eat for free.

It's served Monday to Friday 7am to 10am, and Saturday and Sunday 7.30am to 11am.

Yes. We have one meeting room, which holds up to 120 people and can be set up in a variety of ways depending on your requirements. For example, theatre, cabaret and U shape. The meeting room features complimentary highspeed WiFi, WC, kitchenette and AC, and all packages can include a projecter, flip chart, speakers, tea, coffee and pastries. You and your guests can also avail of breakfast, lunch and dinner on-site. Room hire starts from £100. For more information, please contact Andrew Wigginton on +44 (0) 208 569 2028, or on [email protected]

We have a 24-hour secure parking facility for £15 per car per night. Space is limited, so make sure to book ahead. The entrance is via the large gate between Tesco and our entrance. Press 3939 to confirm your name with concierge. Once inside drive towards the sliding gate marked as Staycity in yellow. Choose a Staycity marked bay (1-47 or 56-62). Fines will be imposed by a third party for parking in any other bays. Once checked in you will receive a permit which needs to be displayed in your car at all times. If you do not pre-book your parking, when you arrive at Station Approach Road, park in the temporary bays on the right. These can be used for 20 minutes at a time while you book your space. Note: this road is private, with 24-hr surveillance. Cars parked or stopped on yellow hatched lines or double yellow lines get penalties.

Yes! So there's no excuse not to stay fit on your travels! It's open daily from 6am to 10pm, and includes range of cardio equipment, weight training and resistance equipment. To comply with social distancing, it can only accommodate one person or apartment at a time, and must be pre-booked during your stay.