The aparthotel is located within Greater London, a short distance from the city centre. We are located adjacent to Hayes and Harlington station, which provides a direct train to central Paddington station (20 minutes).

We provide complimentary luggage storage for guests arriving before their apartment is ready. We also provide luggage storage on check-out, subject to a charge of £2 for a small locker (can fit one small suitcase or two backpacks) or £5 for a large locker (may fit up to three standard suitcases). Items may be held for up to three days.

As you have booked an aparthotel, you are welcome to use the number of beds within the room, to the maximum occupancy of that room. However, all guests staying the night must be registered at reception for safety reasons. Any friends and family are welcome to visit, but we do ask that all guests depart by 10pm so that our registered guests can get a great and quiet night’s sleep.

You can pay by cash for your serviced apartment booking at Staycity's 24-hour reception. However, we do ask for ID (passport or driver's licence) for security reasons.

Check-out time is 11am. We offer complimentary late check-out until midday for guests who book directly with staycity.com. If you wish to check out after midday, we charge a £10 per hour fee. Any late check-out is subject to availability.

Guaranteed check-in operates between 3pm to approximately 2am. Earlier check-in is always subject to availability on the date of arrival, and cannot therefore be confirmed in advance. While we are able to check in after 2am, from midnight we charge all non-arrived guest cards in preparation to close the day. For bookings where the card has declined we will immediately cancel the reservation, and cannot guarantee reinstatement from this point.

Bed & breakfast is included once you select bed & breakfast as an option when booking your accommodation. To get you started in the morning (and to keep you going throughout the day), we also serve a fantastic range of Starbucks drinks, which use the same ingredients and are served to the same standard as any Starbucks store. We have a range of sandwiches and snacks to go with this too, and offer seasonal favourites such as the Pumpkin Spiced Latte in autumn.

Just give us a call or send an email to check availability and book. We have a 24 hour secure parking facility at a cost of £15 per night. Due to limited spaces, car parking must be pre-booked prior to arrival. You can call or email us to check availability.

Entrance to the private shared car park is via the large gate between Tesco and the Aparthotel entrance. Press 3939 to confirm your name with concierge. Once inside drive towards the sliding gate marked as Staycity in yellow. Choose a Staycity marked bay (1-47 or 56-62). Fines will be imposed by a 3rd party for parking in any other bays that are not marked as Staycity. Once checked in you will receive a permit which needs to be displayed in your car at all times.