Staycity Privacy Notice 

updated: 31.08.2023 


Welcome to Staycity Group Privacy Policy 

We are committed to protecting your personal data and we look after your data whenever you provide it to us. Your personal data is collected and processed when you request information, contact us (or we contact you), when you make a reservation, use our website, our mobile application, use our kiosks, click a link to or from our website, connect with us via social media, or phone us through our contact centre or hotels, or any other engagement we have with you. 

Who we Are & Contact Details 

This Privacy Policy is issued by Staycity Group on behalf of the group and its subsidiaries. Staycity Ltd is the data controller and this policy applies to the relevant individual subsidiaries that act as data processors (eg a specific hotel you are staying in that is part of the group). 

For any data protection and privacy concerns you can contact: 

Legal entity: Staycity Ltd (Ireland) Address: Mission Hall, 11 Mill street, Dublin 8, Dublin 
Data Privacy Manager: Paolo Dona – Email: [email protected] 
Data Protection Officer: BH Consulting – Email: [email protected] 


What information do we collect? 


Purpose/Activity  of processing personal data  

Type of Data  

Legal Basis of processing  


Hotel Reservations and Bookings 

Contact Details such as Name, Email Address, Identification Information, Payment Information 

In certain countries to comply with local regulations we  collect national ID cards or passport information (number, date and country of issue, expiry date and a photo scan of it) 

Legal Obligation  


5 years 

Personalized Guest Experience 

Preferences, Special Requests, Feedback, Reviews, Surveys 

Legitimate interest  

3 years 

Communication with Guests 

billing address, home address, email address and telephone numbers. Communications history  

Performance of contract, to which you are party 


5 years 

Handling Inquiries and Complaints 

Name, email address, mobile phone number  


Legitimate interest 

5 years 

To process your payments and manage any refunds. 

Credit card details  

Performance of contract, to which you are party 

Not held; removed after used 

Marketing and Promotions 

Email Address, Marketing Preferences 

*Consent , Legitimate interest 

5 years 

CCTV Surveillance 

Images of individuals  

Legitimate interest  

30 days  

Staycity Online Services  

Browsing Behaviour (tracked via cookies or other means) 


6 months 

To process job applications from candidates for employment within Staycity  

Resume/CV, Employment History, Contact Details 

Legitimate interest prior to entering into a contract  

1 year 

To join our Stay Sweet Loyalty Club 

first name, last name and email address. 


For the membership lifetime  


Legal Basis  

*Where consent is used as the lawful basis you have a right to withdraw it., this can be done by contacting [email protected].   

How We Collect Your Personal Data 

We may collect your personal data in the following ways: 


How do we protect your information? 

We implement a variety of security measures to maintain the safety of your personal information when you access our site. Your privacy and the security of your information is of vital importance to us. You are welcome to discuss with us any element of our site or our privacy statement should you wish to. Security measures to protect your data may include SSL protected URLs, encryption and secure data centres. 

How We Share Your Personal Data 

We may share your personal data with the following recipients: 

International Data Transfers 

Some of the third parties that we may disclose your personal data to are based outside the EEA, so their processing of your personal data will involve a transfer of your personal data out with the EEA. Whenever we transfer your personal data out with the EEA, we will ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented: 

Your Rights 

You have the following rights in relation to your personal data: 


Staycity continually strive to ensure that the information we hold provides the most benefit to you, our visitors. If you wish to avail of the enhanced rights of a data subject within the EU (restriction of processing, objection to processing, review of automated decisions, opting out, complaints, right to be erased, right to request or update information or right to portability), you may do so at any time by contacting us at [email protected] 


Cookies and other technologies 

The domains uses “cookies” and may from time to time use other technologies such as pixel tags to monitor visitor information. These technologies help us better understand our visitors, typical user behaviour, tell us which parts of our website people have visited, and facilitate and measure the effectiveness of our website. We continually update our site based on this information to ensure we provide the best possible experience for our users. 

We use this information to understand and analyse trends, to administer the site, to learn about user behaviour on the site, and to gather demographic information about our user base. We may use this information in our marketing and advertising services to improve our services for those using our site. Users are free to reject cookies from our site using our cookies preferences application. Depending on your preferences there might be the loss of some functionality on Staycity websites, but it is an option open to all users. 

To reset your “Cookie Settings” click here. 

Terms and Conditions 

Please visit our terms and conditions section establishing the use, disclaimers and limitations of liability governing the use of our website. 

Right to Lodge a Complaint   

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If, however, you believe that we have not been able to assist with your complaint or concern, and you are located in the EEA, you have the right to lodge a complaint with the Data Protection Commission 


21 Fitzwilliam Square South 
Dublin 2 
D02 RD28 

Or email [email protected] 

You can also contact the Information Commissioners Office in the Uk @ [email protected]. 


Updates to the Privacy Policy  

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and we encourage you to review the policy periodically. 

Contacting Us  

To exercise your rights, please contact us at [email protected]. We may require additional information from you to verify your identity and to process your request. If we are unable to comply with your request, we will explain the reasons for our inability to do so. You also have the right to lodge a complaint with the supervisory authority if you believe that your rights have been infringed.