There is no scheduled cleaning of your apartment for stays of less than six nights. Extra packs of towels are available on request. For stays of seven nights or more, our team will deliver sheets, towels and cleaning products to your apartment by 12pm on the seventh day. This avoids letting the staff into your apartment to maintain social distancing. All packages of linen will be packed and delivered to our PPE team. All used linen must be placed in the laundry package and left at the door by 12 pm the next day to be withdrawn. Dishwashing detergent, a sponge, disposable cloth, one or more towels, dustpan and brush, garbage bags and toilet bags are provided in your apartment. Mops and floor brushes are available on request (if not already provided in your apartment) If you need to get rid of the garbage before departure, leave it outside your door between 9am and 12pm. They are collected safely. Make sure that the waste is placed in a double bag and that there are no leaks to avoid leakage on the hallway floor.
Wall dispensers contain soap for the hands and body. If they need to be replenished, please inform our host team. We can deliver a package with instructions for this restocking to avoid entering your apartment. Toilet rolls are also provided and replenished for stays of seven nights or more. If you need extra toilet rolls, just ask at the front desk.
We will be able to keep your luggage until your apartment is ready.
Check-out is 11am, or 12pm for members of our Stay Sweet Loyalty club.
Late check-out is subject to availability and charged at €10 per hour, up to 1pm.
Express Checkout is now available, further reducing close physical contact. Simply drop your key in the box on departure.