heidelberg
a fairytale setting

Expect the perfect blend of home and hotel from a Staycity aparthotel. This means you have all the freedom, privacy and creature comforts of your own home through the likes of a fully equipped kitchen and spacious dining, living and working spaces, combined with the consistency and convenience of standard hotel services such as 24-hour reception, fresh towels and bed linen, and cleaning.

Yes. Heidelberg Central Train Station is an 11 minute walk and there are bus and tram stops within 5 minutes’ walk of the property. Old Town with its ancient university and many tourist sites is a 30 minute walk away.

Yes! We have limited parking available on site. Electric car charging stations are also available. Alternatively, you will find a number of other parking options around our aparthotel.

Yes! Our Staycafé is open 24/7 and serves a buffet breakfast, snacks and pizzas (you can order these to go and enjoy them in your apartment), freshly ground coffee and a wide range of drinks including soft drinks, beer and wine.

Don’t forget you’re also free to rustle up your own breakfast in your fully equipped kitchen, or order in! Just ask one of our friendly team for insider information on where you can pick up all the best ingredients.

We serve a full buffet breakfast from 6:30 to 10:30 on week days and from 7:00 to 11:00 on weekends.

There's no scheduled clean of your apartment for stays of six nights or less. Washing liquid, a sponge, a disposable cloth, tea towels, dustpan and brush, bin bags, and bathroom bags are provided in your apartment. Mops and floor brushes (if not already in your apartment) are available upon request. If you would like an additional freshening up, we can provide a full cleaning service, including a change of bed linen and towels for a small cost. For stays of 7 nights or more a full cleaning service is included on the 4th day of your stay, which includes a change of bed linen, towels and a general sprucing up of the apartment. This cleaning will also occur every 7 days thereafter.

Unfortunately we cannot accept pets (except guide dogs of course). We have a strict non-smoking policy in any of our rooms or communal areas. Events, parties or additional guests/visitors are not permitted. 

We know that flexibility is more important than ever for our guests, and we want to give you ultimate peace of mind when you book with us. Fully Flexible rates offer free cancellation online up to 3pm the day before you arrive. If cancelled outside of this the first night will be charged. Semi Flexible rates are payable on booking, but you can still cancel for free online up until 3pm 3 days before arrival.

No Show Policy
If a customer fails to arrive or does not cancel within the cancellation policy time – they are treated as a “No Show”. If they have booked the fully flexible rate they will be charged for the first night of their stay only. If they have booked a semi-flexible rate the full amount will be charged and is non-refundable.

We have accessible rooms available with extra space for wheelchair users and features such as lowered bathroom facilities and pull cord for emergencies.