Know what information is collected, how it is used and why.
This privacy policy has been reviewed to align with the GDPR regulations coming into effect on May 25th, 2018. You can view our GDPR Compliance Statement here.

What information do we collect?
Staycity collects non-personal information from you when you visit our site. Additional personal information is gathered when you choose to contact us via the features on our site. Further information is collected for us to provide you with a service, for example at the time of booking with us.

As is the case with most websites, some information is automatically stored in log files when you visit. This information includes your IP address (internet protocol), the type of browser you use and the language settings of it, your ISP (internet service provider), referring pages and exit pages (where you came from to our site and where you leave our site to go to), the operating system you use, the date or time stamp of your visit and other similar non-personally identifiable data. This non-personally identifiable information also helps us to prevent malicious attacks to our website(s) by enabling us to block or defer access to our website(s) based on this information, e.g. IP address.

When contacting us directly via our site, you will be asked to provide your name, email address and company (if applicable). If you wish, you can contact us via numerous differing methods to control which personal information is required to be provided. You are free to use phone or email if you have any concerns over the information collected on the website.

For any privacy related query please use this email address: privacy@staycity.com.

What do we use your information for?
Any of the information we collect from you may be used in the following ways:
1. To improve our website and the online experience we provide. We continually strive to improve our website offerings based on the information and feedback we receive from you, our visitors.
2. To improve our customer service. Your information helps us to more effectively respond to your customer service requests and support needs.
3. To administer a contest, promotion, survey or other site features.
4. Customer profiling to assist with future business developments and improve our customer experience across all our products.
5. To send periodic emails about company updates, new openings or new offers.
6. To request explicit feedback about our services in the form of reviews.
7. To offer you the best service possible when you book with us or use any of our services.
If at any time you would like to unsubscribe from receiving future emails, you can use our STAY IN CONTROL self-serve platform, “STAY IN CONTROL”.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you access our site. Your privacy and the security of your information is of vital importance to us. You are welcome to discuss with us any element of our site or our privacy statement should you wish to.
Security measures to protect your data may include SSL protected URLs, encryption and secure data centres.

Do we disclose any information to outside parties?
We do not sell, trade or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential and secure, in alignment with the GDPR regulations. We may also release your information when it is required to comply with relevant legal requirements, enforce our site policies, or protect ours or other rights, property or safety.

However, non-personally identifiable visitor information may be provided to and gathered by other relevant parties for marketing, advertising or other uses if it conforms with our own strict requirements of privacy. We have also conducted vendor and third-party risk assessments to make sure that those entities also comply with the newly enforced GDPR regulations within the EU.

Information held
Staycity continually strive to ensure that the information we hold provides the most benefit to you, our visitors. If you wish to avail of the enhanced rights of a data subject within the EU (restriction of processing, objection to processing, review of automated decisions, opting out, complaints, right to be erased, right to request or update information or right to portability), you may do so at any time by contacting us via this web form

Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no direct responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites. Furthermore, in many cases, we have assessed their compliancy with the new GDPR regulations.

Cookies and other technologies
The staycity.com domains uses “cookies” and may from time to time use other technologies such as pixel tags to monitor visitor information. These technologies help us better understand our visitors, typical user behaviour, tell us which parts of our website people have visited, and facilitate and measure the effectiveness of our website. We continually update our site based on this information to ensure we provide the best possible experience for our users.

We use this information to understand and analyse trends, to administer the site, to learn about user behaviour on the site, and to gather demographic information about our user base. We may use this information in our marketing and advertising services to improve our services for those using our site. Users are free to reject cookies from our site using our cookies preferences application. Depending on your preferences there might be the loss of some functionality on Staycity websites, but it is an option open to all users.

To reset your “Cookie Settings” click here.

Terms and Conditions
Please visit our terms and conditions section establishing the use, disclaimers and limitations of liability governing the use of our website.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page and we will notify you. This policy was last modified on the 23th of May 2018.

Contacting Us
If there are any questions regarding this privacy policy, or anything else relating to this site, you may contact us using:
privacy@staycity.com
Staycity Aparthotels Ltd
10 Mill Street, Dublin 8, D08 X9K6, Ireland