Your Aparthotel
Introduced to support the development of tourism and to help maintain Heidelberg’s wide range of cultural and visitor services, the City Tax will apply to stays from October 1st 2025.
The charge amounts to €3.50 per person, per night, and is payable by all overnight guests in hotels and other accommodation establishments. Children and young people up to the age of 16 are exempt. The tax applies to both private and business stays and is levied for a maximum of five consecutive nights in the same establishment.
The City Tax can be paid at reception and will be transferred to the City of Heidelberg.
For more information, please visit: www.heidelberg.de/HD/Rathaus/uebernachtungsteuer
Some construction work is currently ongoing next to our aparthotel building, and there may be some noise during working hours.
There's no scheduled clean of your apartment for stays of 6 nights or less. For stays of 7 nights or more a full cleaning service is included on the 4th day of your stay, which includes a change of bed linen, towels and a general sprucing up of the apartment. This cleaning will also occur every 7 days thereafter.
If you would like an additional freshening up, we can provide a full cleaning service, including a change of bed linen and towels for a small cost.
Any rubbish you would like us to collect please hang the ‘please collect my rubbish’ sign on the outside of your door and our housekeeping team will happily remove it on the next daytime schedule.
As part of our strategy for a green future we do not change towels daily. Should you need additional towels we are happy to replace a set within your stay.
Check-out is 11am. Late check-out is subject to availability and charged per hour.
Members can enjoy a complimentary late check-out until 12pm (subject to availability).
Express Checkout is now available. Simply drop your key in the box on departure.
The Heidelberg Congress Center is just around the corner. Find the fastest route here.
Your Room
Hand and body soap are provided in the wall-mounted dispensers. We are happy to top up bathroom supplies (hand wash, hair & body wash) if required.
Toilet rolls are provided upon arrival and will be replenished during your stay.
Tea bags, coffee, milk, salt, pepper and sugar sachets are provided on arrival. Should you need these replenishing please let the team know. If you'd like extra coffee pods for the coffee machine in your room, these are available to purchase from reception.
Our specially designed, comfortable sofa beds are not made up on arrival, but we provide all the necessary linen required in your room.
They're simple to assemble, but if you need a little help you'll find a step by step guide here.
For your convenience and peace of mind, there is a safe in every room. Please note, Staycity Aparthotels is not responsible for loss, damage or theft of items placed in the safe.
To close the safe:
- Enter your chosen 4 digit code
- Press the 'enter/clear' key
- Shut the door and press the ‘close’ key
- The message ‘closed’ will appear on the display, meaning the safe has closed securely.
To open the safe:
- Key in your code
- The message ‘open’ will appear on the display, and you will be able to open the safe.
If you enter an incorrect safe code, the safe will go into lock out mode for 20 minutes. If you have any issues, please contact reception.
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