Frequently Asked Questions


Got a question? Find your answer below!


To keep our guests and staff safe, we have removed all our aparthotels from sale until April 30th, 2020. 


See here for all the latest updates on our response to coronavirus (COVID-19). 

The Staycity Experience

Booking and payment


Check-in and check-out

Eating and drinking

Facilities and services

Is your question specific to one of our Aparthotels? Please select the property below: