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Staycity response to coronavirus (COVID-19)

Publish date: Thu 09 Dec, 2021

Our safeguarding promise

The safety of our team and guests has always been our top priority, but we’re safeguarding it with even greater care now. To this end, we are monitoring developments in COVID-19 closely, and have implemented enhanced procedures to ensure the safest environment possible at our aparthotels. Here is all the information on our safeguarding measures.

Local Restrictions

The coronavirus pandemic is a fluid situation that changes often and varies between regions, both epidemiologically and in terms of restrictions and guidelines. 

*Please check for travel restrictions in the city you are travelling to before booking and ensure that you are complying with any local restrictions.

Current government travel guidelines


The government has announced that England will move to Plan B in response to the risks of the Omicron variant.  From December 10th, face coverings are required for guests in all public areas of our Aparthotels, except when eating or drinking.






Increased flexibility

We’d like to remind all guests who made bookings directly with us on staycity.com under our ‘Fully Flexible’ rate that they can cancel their stay free of charge online up until 3pm (local time) prior to their arrival date. 

Guests booking via third parties are advised to contact their booking provider for information on their policies.

Get in touch

If you require any further information, please don’t hesitate to contact us via email at [email protected] or view all our property phone numbers here. We’re also available to answer questions via our web chat service on staycity.com.


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