Stay Flexible with Staycity

July 19, 2021 2:53pm

We know that flexibility is more important than ever for our guests, and we want to give you ultimate peace of mind when you book with us. We’ve broken down our rate policies so you can choose the rate that suits you best.

1. Fully Flexible: These rates are payable on arrival and offer free cancellation should your plans change at the last minute. You can avail of free cancellation online up to 3pm the day before you arrive. If cancelled outside of this the first night will be charged.

2. Semi Flexible: These rates are payable on booking, but you can still cancel for free online up until 3pm 3 days before you arrive.

3. ‘Pay now and Save’: Our cheapest rates are non-refundable.

If you booked a free cancellation rate you can cancel online. Please ensure that you have the email address you used to make your booking and the confirmation number. If you booked a free cancellation rate but paid upfront, you can still cancel online and your card will be fully refunded.

Please contact our Reservations Centre if you have any further cancellation questions. Our friendly team is available to take your booking or answer any questions you may have. They are available between Mon – Fri 08.00 – 20.00 GMT and Saturday and Sunday 08:30 – 17:00. The reservations phone number is +353 1 539 0909.


What else are we doing?


Our safeguarding promise

The safety of our team and guests has always been our top priority, but we’re safeguarding it with even greater care and urgency now. To this end, we are monitoring developments in COVID-19 closely, and have implemented enhanced procedures to ensure the safest environment possible at our aparthotels. *Please note that face coverings are mandatory in all of our hotel public spaces. Here is all the information on our safeguarding measures.


Watch our safety video



Local Restrictions

The coronavirus pandemic is a fluid situation that changes often and varies between regions, both epidemiologically and in terms of restrictions and guidelines. Below are the current restrictions that impact our properties. 

*Please check for travel restrictions in the city you are travelling to before booking and ensure that you are complying with any local restrictions.

United Kingdom

We are now open to all guests.

At our Edinburgh properties, a maximum of eight guests from up to four households can occupy one apartment together.


We are now open to all guests.


We are now open to all guests.


We are now open to all guests. Due to current government restrictions, a maximum of five guests from up to three households can occupy one apartment together.


We are now open to all guests.


Get in touch

If you require any further information, please don’t hesitate to contact us via email at [email protected] or view all our property phone numbers here. We’re also available to answer questions via our web chat service on



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