Welcome to

Staycity Aparthotels

Bordeaux

Towels & Bed Linen

• Our towels and bed linen are washed on cycles of 60 degrees+ to ensure effective sanitization.  
• There is no scheduled clean of your apartment for stays of six nights or less. Additional towel packs are available on request.
• If your stay is for 7 nights+ our team will deliver fresh bed linen, towels, and cleaning supplies to your door before 12pm on Day 7.  This avoids entry to your apartment to maintain social distancing guidelines.  All linen packs will be packed and delivered by our team wearing PPE.  All used laundry should be placed back in the linen pack and left outside your door before 12 pm the next day for collection.

Cleaning

• We have enhanced our cleaning procedure and continue to use the chemical Suma Bac D10 which is proven to be effective against the coronavirus.  This disinfectant product is suitable for use on hard surfaces and on food preparation areas.   
• We also have very effective electrostatic cleaning technology in place for use in our public areas or as and when required in our rooms.  
• We have increased our cleaning times whilst focusing primarily on hi-touch areas such as handles, window latches, toilet flush, electrical sockets etc.   
• We have placed a ‘Just Sanitized’ tag on certain items after they have been disinfected – the TV remote control, iron and hair dryer. 
• In addition, a room seal will the placed on your apartment door which shows when the room was cleaned and guarantees that no-one else has entered the room since.  Furthermore, no staff access is required during your stay.
• Washing up liquid, a sponge,  disposable cloth, tea towel/s and dustpan and brush are provided.  Mops, and floor brushes  (if not already provided in your apartment) are available upon request, just contact reception.  Bin bags and bathroom bag sacks are provided in your apartment.   
• If your stay is for 7+ nights, these items will be replenished and included in your cleaning pack on Day 7. 
• Dishwashers are available within the apartment with wash cycles up to 70 degrees to ensure that all kitchen ware is fully sanitized. 
• Should you need to dispose of your rubbish before departure, leave it outside your door between 9am-12pm for safe collection. Please ensure the rubbish is double-bagged and there are no leaks to avoid spillages on the corridor floor.

Tea & Coffee

Tea bags, coffee, milk, salt, pepper and sugar sachets are provided on arrival.  Should you need these replenishing please let our reception team know.   

Toiletries

• Hand and body soap are provided in the wall-mounted dispensers.  Should these need replenished please let our reception team know.  We can deliver a pack with instructions to avoid entering your apartment.   
• Toilet rolls are provided upon arrival and will be replenished during your stay (7+ nights only).  If you require additional toilet rolls just let our reception team know.    

Check-out

• Check-out is 11am, or 12pm for members of our Stay Sweet Loyalty club. 
• Late check-out is subject to availability and charged at €10 per hour, up to 1pm.  
• Express Checkout is now available, further reducing close physical contact. Simply drop your key in the box on departure.