Publish date: Fri 05 Jun, 2015

Leading serviced apartment and aparthotel operator Staycity has been inducted into the TripAdvisor Hall of Fame, having won a Certificate of Excellence award for its Birmingham (Arcadian Centre) and Dublin (Saint Augustine Street) locations for five consecutive years.

Said Staycity chief operating officer Keith Freeman: “We are delighted to have been recognised in this way by the world’s biggest travel site. It’s a great reflection on the work the teams in both Birmingham and Dublin are doing on customer service and demonstrates how committed we are as a company to providing a world class offer.”

TripAdvisor’s Certificate of Excellence awards were launched in 2000 to celebrate hospitality excellence. To qualify businesses must maintain an overall rating of four or higher, out of a possible five, as reviewed by travellers. Additional criteria include the volume of reviews received within the last 12 months.

Of the total winners this year, only 9% have qualified for the Certificate of Excellence Hall of Fame by winning the award five years running.

Said President of TripAdvisor for Business, Marc Charron: “By putting a spotlight on businesses that are focused on delivering great service to customers, TripAdvisor not only helps drive an improvement to hospitality standards around the world, but also gives businesses both large and small the ability to shine and stand out from the competition.” Staycity currently operates over 1,000 apartments in eight European cities including Birmingham, Dublin, Edinburgh, Liverpool, London Heathrow, London Greenwich, Manchester, Paris and Amsterdam.

This year sees the opening of a 172-apartment Staycity in Newhall Square Birmingham and a 144-apartment building in Lyon, France.

In 2016 Staycity will open in Manchester (Piccadilly), Marseille, London Covent Garden, London Heathrow and York. The company aims to have 10,000 units by 2020.


About Staycity Aparthotels

Staycity Aparthotels is a privately held company based in Dublin offering quality short-term and long-term apartment and aparthotel lettings in central city locations. These include Dublin (179 apartments), Edinburgh (146), Manchester (266), Liverpool (56), Birmingham (249), London Heathrow (269), London Greenwich (166),Paris (50), York (197), Marseille (108) and Lyon (144). With a total estate (pipeline and operating) totaling over 6,500 apartments the company is on target to achieve its stated aim of 15,000 apartments by 2022.

Staycity Aparthotels was founded in 2004 by Tom Walsh and his brother Ger, starting with a single apartment in Dublin’s Temple Bar, a former recording studio used by the likes of U2.

With an active European expansion plan Staycity has quickly established itself as one of the leading aparthotel operators. Projected annual turnover for 2018 is expected to reach €70m.

Staycity’s properties are made up of studios, one-bedroom and two-bedroom apartments offering 24-hour reception, fully equipped kitchens or kitchenettes, a dining area, sitting area and bathroom. Additional features include complimentary Wi-Fi access, flat-screen TV and guest laundry facilities as well as weekly housekeeping. Most sites have private car parking facilities and many offer a dry gym. All latest generation properties, such as London Heathrow, York, Birmingham Newhall Square, Lyon and Marseille have a guest lounge/café for breakfast, all day snacks and beverages.

In 2015 Staycity Group won the Industry Breakthrough Award at the Association of Serviced Apartment Providers (ASAP) Annual Awards and was inducted into the Tripadvisor Hall of Fame. In 2016 the company was highly commended in the Serviced Apartment Business of the Year Award, Corporate category (ASAP Awards). In 2018 Staycity won the Best Operator Award (201+ apartments) in the Serviced Apartment News Awards.