Staycity response to coronavirus (COVID-19)Publish date: Thu 09 Dec, 2021
Our safeguarding promise
The safety of our team and guests has always been our top priority, we monitor developments in COVID-19 closely, and have implemented enhanced procedures to ensure the safest environment possible at our aparthotels.
Please check for travel restrictions in the city you are travelling to before booking and ensure that you are complying with any local restrictions.
Current government travel guidelines
We’d like to remind all guests who made bookings directly with us on staycity.com under our ‘Fully Flexible’ rate that they can cancel their stay free of charge online up until 3pm (local time) prior to their arrival date.
Guests booking via third parties are advised to contact their booking provider for information on their policies.
Get in touch
If you require any further information, please don’t hesitate to contact us via email at [email protected] or view all our property phone numbers here. We’re also available to answer questions via our web chat service on staycity.com.