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Staycity response to coronavirus (COVID-19)

Publish date: Tue 04 May, 2021

Our safeguarding promise

The safety of our team and guests has always been our top priority, but we’re safeguarding it with even greater care and urgency now. To this end, we are monitoring developments in COVID-19 closely, and have implemented enhanced procedures to ensure the safest environment possible at our aparthotels. *Please note that face coverings are mandatory in all of our hotel public spaces. Here is all the information on our safeguarding measures.

 

Local Restrictions

The coronavirus pandemic is a fluid situation that changes often and varies between regions, both epidemiologically and in terms of restrictions and guidelines. Below are the current restrictions that impact our properties.

United Kingdom

Due to current government restrictions, we will remain open to accommodate only guests who need to stay for work purposes or other reasons specified in the government guidelines. Only guests from within the same household or part of the same support bubble can occupy one apartment together. 

We look forward to welcoming all our leisure guests back again in our English properties from May 17th 2021. Due to current government guidelines, from this date members of no more than two households (including your support bubble) can occupy one apartment together.

Our Edinburgh properties are open to accept all guests, however until May 17th only guests from within the same household or part of the same support bubble can occupy one apartment together. From May 17th, a maximum of four guests from up to two households can occupy one apartment together.

France

We are now open to all guests.

Ireland

We look forward to welcoming all our leisure guests back again on June 2nd. Until then, we will remain open to accommodate guests who need to stay for work purposes or other reasons specified in the government guidelines

Germany

Due to the current government restrictions we will remain open to accommodate guests who need to stay for work purposes or other reasons specified in the government guidelines. Also, due to government restrictions for Covid-19, only guests from within the same household or part of the same support bubble can occupy one apartment together. We look forward to welcoming all our leisure guests back again soon.

Italy

We are open to all guests from other yellow regions. 

*Please check for travel restrictions in the city you are travelling to before booking and ensure that you are complying with any local restrictions.

Increased flexibility

We’d like to remind all guests who made bookings directly with us on staycity.com under our ‘FREE CANCELLATION’ rate that they can cancel their stay free of charge online up until 12 noon (local time) prior to their arrival date. 

Guests booking via third parties are advised to contact their booking provider for information on their policies.

Get in touch

If you require any further information, please don’t hesitate to contact us via email at [email protected] or view all our property phone numbers here. We’re also available to answer questions via our web chat service on staycity.com.

 

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