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Staycity response to coronavirus (COVID-19)

Publish date: Mon 21 Sep, 2020

Our safeguarding promise

The safety of our team and guests has always been our top priority, but we’re safeguarding it with even greater care and urgency now. To this end, we are monitoring developments in COVID-19 closely, heeding advice from the World Health Organisation and local authorities, and implementing enhanced procedures to ensure the safest environment possible at our aparthotels. Here is all the information on our safeguarding measures.

Increased flexibility

We’d like to remind all guests who made bookings directly with us on staycity.com under our ‘FREE CANCELLATION’ rate that they can cancel their stay free of charge up until 12 noon (local time) prior to their arrival date.

Guests booking via third parties are advised to contact their booking provider for information on their policies.

Local Restrictions

The coronavirus pandemic is a fluid situation that changes often and varies between regions, both epidemiologically and in terms of restrictions and guidelines. Please check for travel restrictions in the city you are travelling to before booking and ensure that you are complying with any local restrictions.

Get in touch

If you require any further information, please don’t hesitate to contact us via email at [email protected] or view all our property phone numbers here. We’re also available to answer questions via our web chat service on staycity.com.