Staycity response to coronavirus (COVID-19)Publish date: Thu 12 Mar, 2020
The safety of our guests and employees is Staycity’s top priority. As such, we have removed all our aparthotels from sale until April 30th, 2020.
We understand that many of our guests’ plans are impacted by this – please don’t worry, we are doing everything we can to assist you.
We’d like to remind all guests who made bookings directly with us on staycity.com under our ‘FREE CANCELLATION’ rate that they can cancel their stay free of charge up until 12 noon (local time) prior to their arrival date.
We’d also like to reassure our guests who have booked directly with us on staycity.com under our ‘PAY NOW AND SAVE’ rate that we have increased the flexibility on this arrangement — you can now change the dates on these bookings free of charge. (Rate changes may apply and must be rebooked by December 31st 2020).
Guests booking via third parties are advised to contact their booking provider for information on their policies.
If you require any further information, please don’t hesitate to contact us via email at [email protected] or view all our property phone numbers here. We’re also available to answer questions via our web chat service on staycity.com.
This situation will remain under review, and we will continue to provide regular updates.
We plan on re-opening our aparthotels once it’s safe to do so, and all the team at Staycity look forward to welcoming our guests back as soon as possible. Until then, stay safe.