STAYCITY PREPARES TO WELCOME GUESTS WITH ‘STAY WITH CONFIDENCE’ MESSAGE AS EUROPEAN LOCKDOWN STARTS TO EASEPublish date: Mon 08 Jun, 2020
Aparthotel operator Staycity is set to re-open properties to leisure and business guests across its European estate with a strong ‘Stay with Confidence’ message backed up by a comprehensive set of health and safety protocols designed to minimise the risk of Covid-19 and deliver high standards of hygiene to both staff and guests.
The hygiene guarantee covers a multitude of elements and is based on the confidence promise launched recently by the Association of Serviced Apartment Providers (ASAP) as part of its accreditation process.
“We have systematically worked through every aspect of our business with our own health & safety team as well as outside consultants. The result is a Safeguard Promise to protect and reassure our returning guests as well as our team members,” said Staycity COO Keith Freeman.
“Alongside these extensive cleaning and hygiene protocols, our aparthotels can offer guests the confidence that comes with having their own kitchen with dishwashers and microwaves so they can cook or reheat food for themselves without having to use public areas, restaurants or lounges. Our properties have the added benefit of modern, newly fitted interiors throughout with hard wood flooring and wipeable surfaces, which are easy to keep clean and sanitised.”
Operating under WHO and local authority guidelines the ‘Guest Safeguard Promise’ involves a deep clean to each apartment prior to guest arrival including all touchpoints with loose items such as irons, hairdryers and remote controls marked, which are given a ‘Just Sanitised’ label. Throws and cushions are removed and rooms are sealed with a door sticker once they’ve been cleaned. No staff will enter the apartments after cleaning or during the guests’ stay, with anything required by the guest to be left outside the door.
Public areas will be sanitised regularly with an electrostatic disinfection system and markings will be in place to indicate social distancing requirements. Protective screens have been erected at reception and disinfectant spray, disposable roll and hand sanitisers will be freely available. Breakfast buffets will be replaced by takeaway food and drink and seating areas will be closed off. Gyms will also remain shut.
Guests will be encouraged to contact staff via email or phone, use card payments instead of cash and make use of the express checkout key box at the end of their stay. The front of house teams will receive ongoing safety training, get temperature checked at the beginning of their shifts, and observe strict social distancing, hand hygiene and respiratory etiquette. Each property team has an appointed ‘Hygiene Champion’ to ensure rigorous implementation of all measures and checks.
“The Covid-19 crisis has been devastating to the global hospitality sector, but we are certain we will be able to return to some sort of normality in time. For now, as we re-open our properties and business and leisure travellers start to return, it’s important we can reassure guests that their safety is our prime concern and that we’re doing everything we can to minimise risk,” added Staycity CEO and co-founder Tom Walsh.
Staycity operates some 3,000 rooms across 12 European locations. Staycity’s properties in France and Italy have already re-opened, the latter currently with a 50km travel limit. The company’s property in Berlin re-opened at the end of May, while those in England are due to re-open on 4th July, Ireland on 20th July and Scotland on 15th August.
A video outlining Staycity’s cleaning protocols can be viewed here.
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Award-winning Staycity Group is a privately held company based in Dublin established in 2004 by CEO Tom Walsh and his brother Ger. The company has since become Europe’s leading independent aparthotel operator, offering quality short-term and long-term aparthotel lettings in 12 central city locations across Europe. The properties operate under the Staycity Aparthotels and Wilde Aparthotels by Staycity brands.
Staycity’s properties appeal to both business and leisure travellers who are looking for a more user-friendly, cost-effective alternative to hotels. The apartments are typically made up of studios, one-bedroom and two-bedroom units with 24-hour reception, kitchens or kitchenettes, a dining area, sitting area as well as complimentary Wi-Fi access, guest laundry facilities and weekly housekeeping. Most sites have car parking and many offer a gym, guest lounge and Staycafé selling breakfast, all-day snacks and drinks.
The company’s fast-expanding estate includes properties in Berlin (48 apartments), Birmingham (142), Dublin (228), Edinburgh (274), Liverpool (268), London (541), Lyon (144), Manchester (182), Marseille (108), Paris (50), Paris Marne-la-Vallée (284, plus 22 villas), Venice Mestre (175), and York (197).