Staycity Serviced Apartments liverpool. Ideal for Leisure and Business guests. 24 Hour Reception and FREE Wi-Fi. Book online - Lowest Rates Guaranteed!

Tel: +44 151 7072302

BOOK YOUR APARTMENT

 

OUR LIVERPOOL LOCATION


FREQUENTLY ASKED QUESTIONS

Are the apartments furnished?

All our apartments are fully furnished. Each includes bed linen and towels, LCD TV (DVD player on request), refrigerator, microwave oven, washing machine, cutlery and sofa bed.

Are the apartments centrally located?

Our apartment block is located in the heart of Liverpool, just minutes from Albert Dock.

What booking deposit is required?

No deposit is required in order to secure a booking.

The balance on the booking will be charged upon arrival.

What is the Prepay and Save rate?

This is a discounted rate only available when you book 30 days or more in advance and prepay in full. No amendments or refunds can be processed if the reservation is subsequently cancelled.

When is payment of the balance required?

Any outstanding balance will be charged upon arrival.

Is a security deposit required?

Yes, a security deposit will be required upon check-in. A charge of £50 per person is applicable to Adults and children of 16 years and above (children of 15 years and under are exempt). Please be advised that only ONE cash or credit/debit card payment can be made in respect of the apartment security deposit, which will be the responsibility of the lead guest. Individual per person payments are not permitted and the lead guest will be responsible for the conduct of the occupants.

The payment will be used to cover incidental items including, but not limited to, breakages, damage to property, additional cleaning costs due to the apartment being left in an unacceptable state, excessive electricity usage, and breaches to regulations such as smoking in the rooms or causing disturbance of other guests enjoyment of the property. Security Deposits may also be used by Management in the event of unauthorised extra guests using the room and facilities.

If the Security Deposit is paid in cash, it will be refunded upon departure, after a representative of Staycity has checked the condition of the apartment. Security Deposits held on a credit card (via a pre-authorisation) or charged to a debit card will be refunded as per the issuing bank’s policy. Typically this may take between 3-10 working days, however some banks do take longer.

Customers should note that with pre-authorisation no money is transferred at the time, but it will affect your available funds balance and spending limits on the card while the pre-authorisation exists. The Operator is not liable for any delays in refunding pre-authorisations by credit card companies.

Are there any other fees or charges?

Phone charges (where available) are charged by usage. All other normal charges (electricity/gas/water/heating etc.) are covered in the nightly charge. Excessive usage of electricity may result in an extra charge to the cardholder and/or guest(s). To avoid exceeding the electricity allowance, we request that guests turn off any appliances/lighting/heating when not in use.

Please ensure that apartments are left in good condition – all waste placed in waste bin, and all crockery, cutlery and utensils washed. Otherwise, an additional charge of £25 will be applied.

Staycity reserves the right to charge the cardholder and/or guest(s) for any damage caused by the guest or any of the guest’s party. A full inventory check of the apartment is carried out before the guest’s arrival and after the guest has departed. Any damage to the apartment, or missing or damaged contents will be charged to cardholder and/or guest(s).

PLEASE NOTE: IN LINE WITH THE OVERWHELMING MAJORITY OF OUR CUSTOMERS’ WISHES, ALL OF OUR APARTMENTS ARE STRICTLY NON-SMOKING. A £50 CHARGE PER NIGHT WILL APPLY IN THE EVENT THAT SMOKING OCCURS IN AN APARTMENT. THANK YOU FOR YOUR COOPERATION.

What is your cancellation policy?

Deposits paid (Prepay and Save) are non-refundable.

Cancellations must be made by e-mail to liverpool.info@staycity.com. Confirmation of cancellation will be sent to you. If you do not receive confirmation, then your cancellation may not have been received. Client and Booking Agent does not guarantee that emails sent to it are received. It is Client’s responsibility to ensure receipt of their cancellation. Cancellations may be liable to the charges outlined below. Depending on the reasons for your cancellation, you may be able to reclaim these cancellation charges from your insurance company, if you have taken out travel insurance. We strongly recommend that all clients obtain appropriate travel and personal insurance cover.

  • Cancellations must be received at least 48 hours prior to midday (Irish time) on the day of arrival, and received by email to liverpool.info@staycity.com. No further charges will be made for cancellations received prior to this deadline, other than the loss of any deposit paid.
  • If Client notifies of cancellation within 48 hours, or fails to arrive, the full amount will be charged and is non-refundable.
  • Cancellations are not permitted on Prepay and save rates.
What is meant by self-catering apartment?

A self-catering apartment is not serviced daily, as in a hotel. Additionally, cooking, cleaning and washing are done by the guest. However, for stays of more than one week, the apartment will be serviced once weekly, and fresh towels supplied every fourth day. If additional cleaning is required, this can be arranged at an extra cost.

What time is check-in/check-out?

Check-in is at 15:00, and check out is at 11:00 am. Depending on the availability of the apartment, you may be able to check-in to your apartment earlier than this, though this cannot be guaranteed.

As we need to have access to the apartment to service it prior to the arrival of the next guest(s), we request that guests leave the apartment by 11:00 am on the day of departure.

Subject to availability, an afternoon/evening check-out may be arranged at an extra cost.

Can a booking be extended?

Subject to availability, a booking may be extended. However, we cannot guarantee the same nightly rate. Generally extra nights will be charged at the rates applicable at the time.

Is Car Parking available?

Yes, we offer onsite parking facilities in our apartment block at a cost of £12/day, subject to availability. Please reserve at time of booking.

Can we leave our luggage somewhere?

Yes, you can leave your luggage in our secure lockers for £2/locker in our apartment block. You can fit two cabin sized cases in each locker.

How many sets of keys can we have?

Currently we give one set of keys for each apartment.

© 2014 Staycity Ltd. All rights reserved. Staycity Serviced Apartments Liverpool 37-41 Duke Street Liverpool, L1 5AP, UK. Phone: +44 151 7072302